Privacy Policy of Big Casino
This Cookie Policy describes how Fortune Gems 2 uses cookies and similar technologies when you visit and use our platform. Its purpose is to help you understand what information is stored on your device, why it is used, and what options you have to control it.
By continuing to browse, you can allow the use of cookies according to your preferences. Where required by law, we will request your consent before activating non-essential cookies.
Types of data collected
Big Casino is committed to protecting the privacy of its users. We collect different categories of data to provide our services securely and efficiently:
Identification and contact data: first name, last name, date of birth, and email address provided during registration or support.
Usage and navigation data: IP address, browser type, access times, and pages visited on bigcasino-online.com.
Device technical data: operating system, unique device identifiers, and screen resolution.
Communications with support: records of requests sent via email or contact form.
Cookies are small text files that a site can save on your browser or device. They are often used to make the platform work correctly, to remember choices (for example, language), and to understand how the service is used.
In addition to cookies, we may use equivalent technologies (for example, local browser identifiers) for comparable purposes.
Legal bases for processing
The processing of personal data by Big Casino is based on precise legal grounds:
Performance of a contract: to allow access to and use of the platform.
Legitimate interest: to ensure site security and prevent fraudulent activities.
Consent of the data subject: for sending promotional communications or using non-essential cookies.
Legal obligations: to comply with tax, security, or anti-money laundering regulations.
We use cookies to:
- maintain the session and enable essential functions (login, security, fraud prevention);
- improve service performance and stability;
- remember settings and preferences;
- measure platform usage to identify errors and optimize the experience;
- where applicable, display more relevant content or communications based on interests.
Purposes of data processing
We use the collected data for the following purposes:
User account management and maintenance.
Statistical analysis for interface and offer improvement.
Provision of personalized technical assistance.
Cybersecurity and prevention of unauthorized access.
Sending service-related updates, with prior specific consent.
Strictly necessary cookies
They are essential for the service to function. Without them, some functions would not be available (e.g., authentication, security, load balancing). These cookies normally cannot be deactivated from our preference system, although you can manage them from your browser (see corresponding section).
Performance and analytics cookies
They help to understand how the platform is used (e.g., pages visited, load times, error events). The information collected is usually aggregated to compile statistics and improve the service. Where applicable, they are activated only with your consent.
Functionality cookies
They allow remembering choices to offer a more consistent experience (e.g., region, language, display settings). They can be activated by our tools or by integrated components, and in certain cases require your consent.
Advertising and targeting cookies
If at any time we use targeting cookies, their purpose would be to limit repetitions, measure campaigns, and display content more aligned with interests. If we do not carry out interest-based advertising, this category may be disabled or used in a limited way. Where it exists, it will be managed by consent, and you can reject it without losing access to essential functions.
Data retention
Personal data is retained only for the time strictly necessary to achieve the purposes for which it was collected or to fulfill legal and contractual obligations. At the end of this period, the data is deleted or irreversibly anonymized.
Where applicable, you will see a cookie notice that allows you to:
- accept all non-essential cookies;
- reject non-essential cookies;
- configure by categories (e.g., analytics or functionality).
You can modify your decision at any time from the privacy/cookie options available on the platform or by resetting cookies in your browser. Please note that revoking consent does not affect the legality of prior use based on your authorization.
Data sharing with third parties
Personal data is not sold to third parties. It may only be shared with selected service providers (data processors) acting on behalf of Big Casino for technical, logistical, or analytical purposes. Such entities are bound by strict confidentiality and data protection agreements.
You can control cookies from your browser settings. In general, you can:
- open browser settings or preferences;
- look for the “Privacy”, “Cookies” or “Site Data” section;
- choose to block third-party cookies, block all, or allow them;
- delete cookies and stored data;
- restart the browser to apply changes.
If you block strictly necessary cookies, some functions may fail (e.g., maintaining the session).
International transfers
If data is transferred outside the European Economic Area (EEA), Big Casino ensures that such transfers comply with standard contractual clauses approved by the competent authorities, guaranteeing a level of protection equivalent to that of Europe.
Some functions may rely on external providers (e.g., measurement services, security, or integrated functionalities). These third parties may set their own cookies or identifiers. We do not control the internal operation of these technologies, but we strive to limit their use to what is necessary and require reasonable standards of security and confidentiality.
Security measures
We adopt strict technical and organizational measures, including data encryption and restricted access protocols, to protect information against loss, theft, or misuse. However, no transmission over the Internet can be guaranteed to be 100% secure.
A cookie can be:
- session: deleted when the browser is closed;
- persistent: remains for a defined period or until you delete it.
The duration depends on its purpose (e.g., security, preferences, measurement) and is adjusted to be proportional to the objective.
User rights
Under current legislation, the user has the right to:
Access their personal data in our possession.
Request the rectification of inaccurate data.
Request the erasure (right to be forgotten) of their data.
Object to processing for legitimate reasons.
Request data portability in a structured format.
We may update this policy to reflect technical, operational, or legal changes. The current version will be published on the platform with its update date.
Contacts and privacy requests
To exercise your rights or for questions related to privacy, the user can contact our Data Protection Officer at the email address: [email protected].
If you have questions about the use of cookies or wish to exercise options related to your preferences, contact us:
- Email: [email protected]
- Phone: +52 55 4168 2930
- Address: Av. Paseo de la Reforma 222, 9th Floor, Col. Juárez, Cuauhtémoc, C.P. 06600, Mexico City, Mexico
