Responsible Gaming Policy of Big Casino
This Cookie Policy describes how Fortune Gems 2 uses cookies and similar technologies when you visit and use our platform. Its purpose is to help you understand what information is stored on your device, why it is used, and what options you have to control it.
By continuing to browse, you can allow the use of cookies according to your preferences. When required by law, we will request your consent before activating non-essential cookies.
Commitment to player well-being
For Big Casino, gaming should be solely a form of entertainment. We are aware that for a small percentage of individuals, gaming can stop being fun and become a problem. Our policy aims to promote conscious behavior and provide concrete tools to prevent problematic gambling.
Cookies are small text files that a site can save on your browser or device. They are often used for the platform to function correctly, to remember choices (e.g., language), and to understand how the service is used.
In addition to cookies, we may use equivalent technologies (e.g., local browser identifiers) for comparable purposes.
Age restrictions and child protection
Access to bigcasino-online.com is strictly prohibited for individuals under 18 years of age. We conduct identity verification checks to ensure compliance with this limit. We advise users who share devices with minors to install filtering software to limit access to gambling sites.
We use cookies for:
- maintaining the session and enabling essential functions (login, security, fraud prevention);
- improving service performance and stability;
- remembering settings and preferences;
- measuring platform usage to identify errors and optimize the experience;
- where applicable, displaying more relevant content or communications based on interests.
Self-protection and control tools
We provide users with several options to manage their activity:
Deposit limits
Users can set daily, weekly, or monthly limits on the amount they can deposit on the platform. These limits help manage the gaming budget responsibly.
Session limits and time alerts
It is possible to set notifications that alert the user after a certain period of time spent on the site, encouraging regular breaks.
Self-exclusion and break periods
If a user feels the need to stop playing, we offer the option to request a temporary break or permanent self-exclusion. During this period, account access will be blocked and no promotional material will be sent.
Strictly necessary cookies
They are essential for the service to function. Without them, some features would not be available (e.g., authentication, security, load balancing). These cookies normally cannot be deactivated from our preference system, although you can manage them from your browser (see corresponding section).
Performance and analytics cookies
They help understand how the platform is used (e.g., pages visited, loading times, error events). The information collected is usually aggregated to compile statistics and improve the service. Where applicable, they are activated only with your consent.
Functionality cookies
They allow remembering choices to offer a more consistent experience (e.g., region, language, display settings). They can be activated by our tools or by integrated components, and in certain cases require your consent.
Advertising and targeting cookies
If we use targeting cookies at any time, their purpose would be to limit repetitions, measure campaigns, and display content more aligned with interests. If we do not carry out interest-based advertising, this category may be disabled or used in a limited way. When present, it will be managed by consent, and you can reject it without losing access to essential functions.
Recognizing warning signs
Gambling might become a problem if:
You play to recover losses.
Gambling interferes with work or family responsibilities.
You neglect social relationships to gamble.
You feel anxious or irritable when you can't gamble.
You ask for loans to finance gambling activities.
When applicable, you will see a cookie notice that allows you to:
- accept all non-essential cookies;
- reject non-essential cookies;
- configure by categories (e.g., analytics or functionality).
You can modify your decision at any time from the privacy/cookie options available on the platform or by resetting cookies in your browser. Please note that revoking consent does not affect the legality of prior use based on your authorization.
Tips for safe gambling
Only gamble with money you can afford to lose.
Do not consider gambling as a source of income.
Set time and spending limits before you start.
Do not gamble under the influence of alcohol or during times of emotional stress.
You can control cookies from your browser settings. In general, you can:
- open browser settings or preferences;
- look for the “Privacy”, “Cookies”, or “Site Data” section;
- choose to block third-party cookies, block all, or allow them;
- delete stored cookies and data;
- restart the browser to apply changes.
If you block strictly necessary cookies, some functions may fail (e.g., maintaining the session).
Seeking professional support
We encourage anyone who feels they have lost control over their gambling behavior to seek professional help. There are numerous specialized organizations that offer free and confidential counseling to address gambling addiction.
Some functions may rely on external providers (e.g., measurement services, security, or integrated functionalities). These third parties may set their own cookies or identifiers. We do not control the internal operation of these technologies, but we strive to limit their use to what is necessary and require reasonable standards of security and confidentiality.
Training and monitoring
Our team receives periodic training on the principles of responsible gambling to identify potentially risky behaviors and provide timely assistance to users in difficulty.
A cookie can be:
- session: deleted when the browser is closed;
- persistent: remains for a defined period or until you delete it.
Its duration depends on its purpose (e.g., security, preferences, measurement) and is adjusted to be proportional to the objective.
We may update this policy to reflect technical, operational, or legal changes. The current version will be the one published on the platform with its update date.
If you have questions about the use of cookies or wish to exercise options related to your preferences, contact us:
- Email: [email protected]
- Phone: +52 55 4168 2930
- Address: Av. Paseo de la Reforma 222, Piso 9, Col. Juárez, Cuauhtémoc, C.P. 06600, Mexico City, Mexico